or send a letter to:
3 Tilney Street
London W1K 1BJ
The Websites to which policy applies are:
The Dorchester London:
The Beverly Hills Hotel:
Le Meurice :
The Plaza Athenee:
Principe di Savoia:
Dorchester Collection Site:
Information that we collect from you
When you visit, register or order products or services on the Websites you may be asked to provide certain information about yourself ("personally identifiable information") so that we can provide you with a particular service. For example, if you would like to make a reservation at one of our hotels, we will ask you for information such as your name, address, telephone number, e-mail address, credit card number, and room preference to process your reservation. We will use your e-mail address to send a confirmation and, if necessary, might use the other information to contact you for help to process the reservation. We may also use your e-mail address to notify you about special offers and promotions as described in the E-Mail section of this policy, but you can opt out of e-mails at any time by following the procedures outlined in that section of this statement.
The Websites do not collect personally identifiable information from your computer when you browse them and request pages from our servers. This means that, unless you voluntarily and knowingly provide us with personally identifiable information, we will not know your name, your e-mail address, or any other information about you. When you request a page from the Websites, our servers log the information provided in the HTTP request header including the IP number, the time of the request, the URL of your request and other information that is provided in the HTTP header. We collect the HTTP request header information in order to make the Websites function correctly. We also use this information to better understand how visitors use the Websites and how we can improve their content and functionality.
Use of Information
The personally identifiable information you provide to us will be used to enable us to provide a particular product or service such as making a reservation. If you cancel your reservation, the information is stored for record-keeping purposes only and is not accessed again. After making a reservation or completing your stay at one of our hotels, unless you tell us otherwise, the information you provide may be used by us for direct marketing of other products and services provided by the Dorchester Collection or the products and services of selected reputable third parties with whom the Dorchester Collection has a strategic marketing relationship because they offer products or services that we believe would be of interest to you. If you do not wish to receive this information, you may indicate so by accessing the unsubscribe link.
We have implemented technical, managerial, and operational security, rules, procedures and measures, to ensure that your personal information is held within operating environments that are not available to the public. We take steps to guard against unauthorized access, improper use, alteration, destruction, and accidental loss of personal data. This includes rules for all our staff with access to the servers or databases that hold your personal information. Although we make every effort to create a secure environment for your personal information, we cannot guarantee the safety of any personal information you transmit to us online.
Securing the Transmission and Storage of Information
We treat the information you provide to us as confidential information; it is, accordingly, subject to our company's security procedures and corporate policies regarding protection and use of confidential information. When we ask you for credit card data it is transferred over a Secured Sockets Layer ("SSL") line provided you are using a SSL enabled browser such as Microsoft Internet Explorer or Netscape Navigator. We also use SSL on other select pages where you would enter personally identifiable information. This ensures that your information is encrypted as it travels over the Internet. This secure mode is enabled before any such information is transmitted from your computer. You will know you are in secure mode when the padlock or key icon in the lower right-hand or left-hand corner of the computer screen appears in the locked position. In addition, when accessing a secure server, the first characters of the site address will change from "http" to "https." After information reaches us it is stored on a secure server that resides behind firewalls designed to block unauthorized access.
Disclosure of Information to Third Parties
The Dorchester Collection uses the services of third parties, such as e-mail service providers and marketing companies that act as agents on its behalf. These parties are contractually prohibited from using personally identifiable information for any purpose other than for the purpose the the Dorchester Collection specifies. In addition, we may disclose your personally identifiable information to successors in title to our business. We do provide non-personally identifiable information to certain service providers for their use on an aggregated basis for the purpose of performing their contractual obligations to us. We prohibit the sale or transfer of personal information to entities outside of the Dorchester Collection for their use without your approval.
Our Websites use "cookie" technology. "Cookies" are encrypted strings of text that a website stores on a user's computer. Our Websites require the use of a cookie throughout the online reservation process. Without cookies we will not be able to keep information you enter on multiple pages together. For example, unless our Websites can remember the dates you used in your hotel search we will not be able to check room availability.
In addition, the service providers we use to serve and host our advertisements, and/or deliver our e-mails, use session and persistent cookies, to track the number of times our Websites are accessed and whether the sites were accessed from an advertisement. Sometimes cookie technology is used to track the number of times an advertisement is viewed. In all cases, the cookie generated from the advertisement or e-mail does not contain any personally identifiable information and will remain on your hard drive until you delete it.
You may set your browser to block cookies (consult the instructions for your particular browser on how to do this), although doing so will adversely affect your ability to perform certain transactions, use certain functionality and access certain content on our Websites.
The Dorchester Collection and its third party service providers use pixel tags (also known as "clear gifs", "beacon gifs", etc.). Pixel tags are not visible to the user of the Websites and consist of a few lines of computer coding. Pixel tags are not used to collect any personally identifiable information about you apart from what you voluntarily provide to us. The Dorchester and our e-mail service provider use pixel tags to track responses to advertisements and website content and to determine your ability to receive HTML-based e-mail messages. Our e-mail service provider includes a pixel tag, which they refer to as a "coded sensor", in all of the HTML-based messages sent on our behalf. The sensor activates when the e-mail message is opened and flags the e-mail address of the user as one that is capable of receiving HTML-based e-mail messages. This capability helps our service provider to send the e-mail in a format you can read. The sensor does not collect or use any other information. If you cannot receive HTML, you will not receive a functioning sensor.
E-Mails about Special Offers, Promotions and Future Events
It is our intention to send you only e-mail communications that will be useful to you and that you want to receive. We may periodically contact you via e-mail and provide information about special offers and promotions that may be of interest to you. We use a third party e-mail service provider to send e-mails. This service provider is prohibited from using your e-mail address for any purpose other than to send e-mail relating to our products and services. In addition, we may send you e-mail communications relating to the promotions of select, reputable third parties with whom we have a strategic marketing relationship because they offer products or services that we believe would be of interest to you.
If you do not wish to receive any such e-mails please unsubscribe here. Alternatively you will have the opportunity to opt-out of future e-mails by following the instructions provided in the e-mails.
At your choice, you can use our Websites to opt-in to e-mail communications containing information of future events. The Dorchester Collection will not use any information provided in response to such communications for any unauthorized purposes.
Our Websites may contain links to other sites. Please be aware that the Dorchester Collection is not responsible for the privacy practices and policies of such other sites. The policies set forth in this statement apply only to the Websites and not to the websites of any other person.
Some of the personal information we hold about you may be sensitive personal data within the meaning of the Data Protection Act 1998 – for example, information about your health or ethnic origin. We will not use sensitive personal data about you other than for the specific purpose for which you provide it.
You have a right under English law to access any personal information about you that is held by the Dorchester Collection. To obtain a copy of any such information, please write to us at the address indicated above .
The Dorchester Collection will only disclose personally identifiable information without your permission when required by law, or in good faith belief that such action is necessary to investigate or protect against suspected criminal activities to our guests, visitors, associates, or property (including this site), or to others.
Safeguarding the personal information of children is very important to the Dorchester Collection. We encourage children to ask a parent or guardian for permission before accessing our Websites. Where we have reasons to believe that a user is under the age of 18, we try to collect the minimum amount of personal information necessary for the effective operation of our services. We also endeavour not to share with third parties any personal information supplied by users believed to be aged under 18.
In addition, we aim not to send direct e-mail offers to users who indicate they are aged under 18. No information should be submitted to, or posted on, our Websites by visitors under the age of 18 without the consent of their parent or guardian.
In the future, we may need to change this policy. All changes will be made here so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone.
Back to FAQS
100% Satisfaction Guaranteed
100% Satisfaction Guarantee...
Order with confidence! We guarantee your complete satisfaction. If for any reason you are not pleased with your purchase, you may return it for a replacement or refund.
Back to FAQS
At The Beverly Hills Hotel, we are committed to offering our customers the highest quality products. If you are not completely satisfied with your purchase, simply return the merchandise to us along with the receipt within 30 days following the instructions below:
Contact The Beverly Hills Hotel Customer Care to obtain a return authorization number. Call 310-281-2952.
Please pack the merchandise carefully in the original packing material and return it to the address printed on your packing list. All returned items must include a return authorization number and be in good condition. The Beverly Hills Hotel is not responsible for incorrectly packaged items that are returned to us and we cannot provide a refund for items returned in poor condition.
The hotel cannot refund shipping and handling.
Back to FAQS
Most products on this site are in stock and available. Should a product be unavailable your order may be back ordered of which we will notify you via e-mail.
Back to FAQS
Terms and Conditions
Terms & Conditions
Website Terms and Conditions of Use and Sale
PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS WEBSITE.
This website (the "Website") is the website of Hotel Bel-Air ("Hotel Bel-Air", "we", "us"), whose registered office is 701 Stone Canyon Road, Los Angeles, CA 90077. USA
By entering the Website, and/or any page accessible on this site, and/or by purchasing products from Hotel Bel-Air through the Website, or dealing with Hotel Bel-Air in any way through the Website, you accept, without limitation or qualification, the terms and conditions set out below (the "Terms") without modification. By accessing and using this Website, including (without limitation) purchasing products, you acknowledge that you are bound by the Terms.
If you do not wish to be bound by the Terms you should not access or use the Website. If you have any queries regarding these Terms, please contact:
Tel: +1 310 472 1211
Hotel Bel-Air may modify the Terms in its absolute discretion from time to time without individual notice to you. You will be deemed to have accepted any modifications if you continue to use the Website after they have been posted.
TERMS AND CONDITIONS RELATING TO SALES OF PRODUCTS
You will indicate by completing the appropriate order form on the Site the products that you wish to order. At the same time you will complete an authorization for us to recover, through your credit or debit card, payments due to us.
Your order shall constitute an offer to us to purchase the Products specified in the order. We may accept or decline the order. If we acknowledge your order that shall not constitute an acceptance of it. If we accept the order we shall notify you of our acceptance (in these Terms "Acceptance") by email, and we shall confirm the price. We shall at the same time notify you of the identifying number (in these Terms the "Order Number") for your order and you will be required to quote it in any subsequent communications. Only at that point will a contract for the sale and purchase of Products come into being.
Hotel Bel-Air reserves the right in its discretion to decline to accept any order and/or to supply Products to any individual or company. If we decline to accept, or cancel, an order for which we have received payment, we shall refund the payment, but shall have no further or other liabilities.
Each order, Acceptance of each order and the supply of Products by Hotel Bel-Air pursuant to an order shall be governed by these Terms. These Terms constitute the entire understanding between you and Hotel Bel-Air in relation to any Products ordered and supplied through the Website. They supersede any other terms stipulated by you, whether in any order or during negotiations or any course of dealing established between you and us.
All descriptions, illustrations and indications or price of Products provided on this Website or otherwise communicated to you are for guidance only and intended merely to present a general idea of the Products. Nothing contained in any such description, illustration indication of price shall form any part of these Terms.
The prices of the Products shall be those specified by Hotel Bel-Air to you from time to time in accordance with the provisions headed "Orders and Contracts" above. Prices quoted on the Website are indicative only and are subject to change.
All prices on the Website are exclusive of sales tax, shipping and handling and will be calculated prior to check out.
Prices on the Website may differ from those in Hotel Bel-Air stores.
Delivery and Availability
Hotel Bel-Air shall deliver Products ordered by you to a courier or postal service of Hotel Bel-Air choice to the delivery address that you have given us. By accepting these Terms, you agree irrevocably to appoint and do appoint the courier or postal service to be your agent for taking delivery of the Products on your behalf, and delivery to the courier or postal service shall be deemed to be delivery to you.
If you are resident of the U.S.A., Hotel Bel-Air shall wherever applicable, instruct the courier or postal service to deliver the Products to the address in the U.S.A. that you give us.
All delivery is subject to availability and time shall not be of the essence. We have indicated on the Website whether or not a Product is currently "in stock" (i.e. available in our warehouse for dispatch) or our estimate on when the Product will be available for dispatch. However, this is an estimate only, should not be relied upon and may be subject to change. If there is any delay, will notify you of this and give you a new delivery time. As we process your order, we will also notify you if any Products unfortunately are not available.
If you are a Consumer (i.e. a natural person who, in contracts to which the Consumer (Distance Selling) Regulations 2000 apply, is acting for purposes that outside his or her business), Hotel Bel-Air shall endeavour to deliver Products ordered by you within seven (7) working days of the day of receipt of your order. If delivery within seven (7) working days is not possible Hotel Bel-Air shall notify you of the delay and give you a new delivery time.
Hotel Bel-Air does not sell product for purchase by children. If you are under 18, you may use this Website only with the involvement of a parent or guardian.
Inspection, Delivery Delays and Non-Delivery
Nothing in this clause affects your statutory rights pursuant to the provisions headed "Right to Cancel and Returns" below.
You must inspect the Products as soon as is reasonably practicable after delivery. Within fourteen (14) working days of delivery you shall notify Hotel Bel-Air in detail and in writing of any defect in the Products or of any other complaint that you may have in relation to the Products. If you fail to give notice in accordance with this clause, the Products shall be conclusively presumed to be in all respects in accordance with the order and free from any defect that would be apparent on reasonable examination, and you shall be deemed to have accepted the Products accordingly.
Subject to the conditions set out below, if you establish to our reasonable satisfaction that any Products are not in accordance with these Terms or any other contract between us or are defective, your sole remedy shall be limited (as Hotel Bel-Air may elect) to the replacement of the Products or refund to you of the purchase price and any delivery costs or, where sums are owed by you to us, the issue of a credit note or a credit card account refund against return of the Products. If we require you to return the Products to us and they are defective we shall reimburse your reasonable postage cost of returning them. These remedies are subject to the following conditions:
the claim is made in writing to Hotel Bel-Air within three (3) months after Acceptance, or such other period as may be indicated by us for specific Products from time to time;
the Products or parts to which the claim relates are returned to Hotel Bel-Air within that period suitably packaged and carriage-paid and, where relevant, in accordance with any particular instructions that we may have notified to you at the time of supply. Returned Products or parts must be accompanied by an advice note stating the Identifying Number and the nature of any claimed defect, together with such further information as Hotel Bel-Air may at the time of supply have stipulated.
You shall make any queries regarding shortages of Products by reference to the Acceptance:
within seven (7) working days of the date of the Acceptance;
in writing; and
quoting the Identifying Number.
Queries regarding Products where we notify you of dispatch but they are not received by you must be made within seven (7) working days of the date of Acceptance, and the Identifying Number must be quoted. Without prejudice to the provisions under the headings "Passing of Risk and Property" and "Liability" and the force majeure provisions below, Hotel Bel-Air need not entertain any query made thereafter.
Passing of Risk and Property
Risk of loss or damage to, and title to, the Products shall pass to you at the time of delivery of the Products to the courier or postal service as described under "Delivery" above.
Right to Cancel and Returns
If you are wishing to return Products because they are faulty please see the "Inspection, Delivery Delays and Non-Delivery" paragraph above. You may also return any Products within fourteen (14) days of receipt for whatever reason. Further details of your right to cancel are given in the e-mail confirming your order.
In addition to your right to return Products within 14 days, if you are a Consumer (i.e. a natural person who, in contracts to which the Consumer (Distance Selling) Regulations 2000 apply, is acting for purposes that outside his or her business), you have the right to withdraw from your purchase within seven (7) working days of the date the Product is delivered. All customers who cancel under this statutory "cooling off period" shall be entitled to a full refund. Any customers who would like to cancel an order pursuant to this statutory right should contact our customer services team by contacting our customer services team (see "Customer Services" below for contact details).
If you would like to return any Product which is not defective in accordance with this clause, please note that we will not refund any delivery costs paid by you as part of your initial order.
If you have any comments with regards to the service you have experienced in placing orders on, or using, this Website, please contact our customer services team:
Customer service help line (available Monday to Friday, 9am to 5pm)
Tel: +1 310 472 1211
Nothing in these Terms shall be read as limiting Hotel Bel-Air liability for death or personal injury arising from a wrongful act or omission on our part.
Hotel Bel-Air will be responsible for any losses you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when you commenced using the Website, or a contract for the sale of goods by us to you was formed. We will not be responsible for any economic or business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or for any indirect of consequential loss that is not reasonably foreseeable to both you and us when you commenced using the Website or when a contract for the sale of goods by us to you was formed. The Dorchester does not limit in any way our liability for death or personal injury.
Nothing in these Terms shall affect your statutory rights. If you have any doubts as to your statutory rights then you should contact your local Citizens Advice Bureau or refer to the Office of Fair Trading's website.
TERMS AND CONDITIONS RELATING TO USE OF THE WEBSITE
Information on the Website
Intellectual Property Rights
The Website, and all the text, information and graphic representations or images on it ("Content"), are owned by, or licensed to Hotel Bel-Air. The copyright and all other intellectual property rights in the Content are the sole and exclusive property of Hotel Bel-Air or its licensors.
You may view the Website on your computer screen and print its contents on your printer for your personal and non-commercial use only. For the avoidance of doubt, anything printed will form part of the Content. Without Hotel Bel-Air’s written consent, you may not use, transfer, copy or reproduce any part of the Content, this website or its source HTML code in whole or in part, in any form or by any means, electronic, mechanical or otherwise, except for the sole purpose of viewing its content. This includes electronic reproduction by uploading or downloading.
You warrant that it is legal for you to view this site in the jurisdiction to which you are subject. You are responsible for compliance with all laws of that jurisdiction, in viewing or using the Content.
Using the Website
Wherever you are asked to provide information in connection with the Website, you agree to provide true, accurate, current and complete details. You are not obliged to provide Hotel Bel-Air with any optional information requested. You can access and update much of the information you provided to us through your user account.
You agree not to:
impersonate another person or use a false name or a name you are unauthorized to use, or create a false identity or origin or e-mail address or try to mislead us or others as to identity or origin of any communications or to provide inaccurate or unreliable contact details;
modify, access or make available data stored on a computer or device which you have accessed through our network, when either: the owner of the data, computer or device has taken steps to prevent you from doing this; or the owner has expressed a wish that you do not do this;
make available or upload files that contain software or other material, data or information not owned by or licensed to you or collect information about others (eg. names/addresses) without their prior consent;
damage, interfere with or disrupt access to the Website or do anything which might impair its functionality;
use the Website in any way to send unsolicited (commercial or otherwise) e-mail ("Spam") or any material for marketing or publicity purposes, or any similar abuse of either;
publish, post, distribute, disseminate or otherwise transmit, defamatory offensive, infringing, obscene, indecent or other unlawful or objectionable material or information;
make available, upload or distribute by any means any material or files that contain any viruses, bugs, corrupt data, "trojan horses", "worms", or any other harmful software;
falsify the true ownership of software or other material or information contained in a file made available via the Website;
obtain or attempt to obtain unauthorized access, through whatever means, to the Website.
On registering with the Website you will choose a confidential password to access your user account. You agree to accept responsibility for all activities that occur under your account or password (including, without limitation, all orders placed through your account) and so you should ensure that you keep your password safe and confidential. You should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner.
No Unlawful or Prohibited Use
You undertake to The Dorchester that you will not use the Website for any purpose or in any way that is prohibited by these Terms or is otherwise unlawful.
You agree to indemnify Hotel Bel-Air, its officers, employees, and licensors in respect of any loss that it or they may suffer as a result, directly or indirectly, of any breach by you of this undertaking.
Our Use of Your Personal Details
Liability Disclaimer regarding Access to or Use of the Website
These provisions do not deal with liability arising from purchases of Products (for which see the provisions headed "Liability" under the 'Terms and Conditions relating to sales of Products' above).
You agree that you use the Website entirely at your own risk.
In preparing this Website, Hotel Bel-Air has endeavoured to offer current, correct and clearly expressed information. However, Hotel Bel-Air cannot guarantee that the information will be accurate, complete or current at all times and accepts no liability for any reliance placed by any person on the information.
Hotel Bel-Air makes no representations or warranties of any kind about the suitability, reliability, timeliness, and accuracy of the information contained on this Website for any purpose. Hotel Bel-Air expressly disclaims all warranties and conditions with regard to this information, including, without limitation, warranties of technical efficiency, satisfactory quality, availability, non-infringement, completeness and fitness for a particular purpose to the extent permitted by law.
Hotel Bel-Air does not accept any responsibility for any errors or inaccuracies in any advertising material.
Hotel Bel-Air shall not be liable for any damages whatever, including but without limitation to, damages for loss of use, data or profits, arising out of the use or performance of this Website, the provision of or failure to provide services, or for any information obtained through this Website, or otherwise arising out of the use of this Website, whether based on contract, tort, or otherwise, without limitation, even if The Dorchester has been advised of the possibility of damage.
Notwithstanding anything in these Terms Hotel Bel-Air does not disclaim liability for death or injury caused by its own negligence.
Hotel Bel-Air reserves the right to remove any information or material on the Website without warning, and without prejudice to any other accrued rights, and/or make available such information or material when required to do so by law or when requested to do so by regulatory bodies or law enforcement organizations.
Hotel Bel-Air reserves the right at any time to modify or discontinue, temporarily or permanently, your access to or use of the Website with or without notice.
Virus Protection and Compatibility
While certain precautions have been taken to detect computer viruses and ensure security, Hotel Bel-Air cannot guarantee that the Website is virus-free and secure.
Hotel Bel-Air shall not be liable for any loss or damage which occurs as a result of any virus or breach of security. Hotel Bel-Air does not give any warranties as to the compatibility of the Website with your computer systems, software and/or hardware.
Links to Third Party Sites
This website contains links to websites operated by parties other than Hotel Bel-Air ("Third Party Websites"). These links are provided for your convenience. When you activate one of them, you will leave the Website. Hotel Bel-Air has no control over, and will accept no responsibility for or liability in respect of, material on any website that is not under its control.
The inclusion of links to Third Party Websites does not imply any endorsement of the material on them or any association with their operators.
You will not arrange for any Third Party Website to be connected to any part of the Website by way of hyperlink or otherwise without Hotel Bel-Air written consent
Termination of Use
Hotel Bel-Air may restrict your access to the Website, refuse to correspond with you, and/or remove your details from the relevant database without prejudice to any other accrued rights, without prior notice to you where:
there is a regulatory or statutory change limiting the ability to provide access to the Website;
there is any event beyond the reasonable control of Hotel Bel-Air preventing Hotel Bel-Air from providing access to the Website (for example, and without limitation, technical difficulties, capacity problems and communications failures);
Hotel Bel-Air considers in its sole discretion that you are abusing the Website or are otherwise acting in breach of these Terms.
Hotel Bel-Air reserves the right to monitor and track your visits to the Website.
GENERAL TERMS AND CONDITIONS
Those who choose to access the Website from locations outside of the U.S.A. are responsible for compliance with local laws relating to such access if and to the extent local laws are applicable.
A failure or delay by Hotel Bel-Air in enforcing compliance with these Terms shall not be a waiver of that or any other provision of these Terms.
None of these Terms shall be enforceable under the Contracts (Rights of Third Parties) Act 1999 by any third party.
Any rights not expressly granted in these Terms are reserved to Hotel Bel-Air.
If Hotel Bel-Air is hindered or prevented from performing its obligations under these Terms for any cause beyond its reasonable control or by reason of its inability to procure services, materials or articles required for the performance of the contract except at prices higher than those applicable at the date of your order, Hotel Bel-Air may at its sole option delay the performance of, or cancel the whole or any part of the contract. In that event, Hotel Bel-Air shall not be responsible for its delay or cancellation or any inability to deliver or perform its obligations.
If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
These Terms constitute the entire agreement between you and Hotel Bel-Air as to your use of the Website and shall supersede any prior agreement or representation in respect thereof.
The express provisions of these Terms are in place of all warranties, conditions, terms, undertakings and obligations implied by statute, common law, custom, trade usage, course of dealing or otherwise, all of which are excluded to the fullest extent permitted by law.
Any and all notices to be given by either one of us to the other pursuant to or in connection with these Terms shall be deemed sufficiently given when forwarded by e-mail or facsimile transmission in each case addressed to you at the e-mail address or facsimile number you have given us or to us at the e-mail address or facsimile number displayed on the Website.
English law governs these terms and conditions. You submit to the non-exclusive jurisdiction of the English courts.
COPYRIGHT AND TRADE MARK NOTICES:All contents of this website are: Copyright 2006-2012 Hotel Bel-Air